Contact Us

If you need assistance as a player of Casino Casino on cazino.casino, please contact our customer support team using the form below. Provide your full name, the email address or messenger ID linked to your account, and a clear description of your question, request, or complaint so that we can verify your details and review your case efficiently. For account, payment, technical, or safer-gambling matters (including setting limits or requesting self-exclusion), our trained staff will assess your query and reply with tailored guidance. Casino Casino is operated for UK players by Skill on Net Ltd., which holds a remote gambling licence issued by the United Kingdom Gambling Commission (account number 39326) and a remote gaming licence issued by the Malta Gaming Authority; this contact form helps us manage your enquiry in accordance with those regulatory obligations as at 2025.

We aim to acknowledge and respond to all enquiries as quickly as reasonably possible, typically within one business day, although response times may be longer during peak periods. For time-sensitive questions, you may use our live chat function or any telephone support number that may be displayed within your logged-in player account; where offered, these channels are generally available 24/7 so that your concerns can be addressed without undue delay. If you are submitting a complaint about our gambling services, please clearly mark your message as a "Complaint" so that it is handled under our formal complaints procedure. If, after receiving our final response, you remain dissatisfied, you may escalate the matter free of charge to eCOGRA, our UKGC-approved Alternative Dispute Resolution (ADR) provider. Please do not use this form for emergencies or non-gambling-related issues, and never include full payment card details or other highly sensitive financial information in your message.